While mass market still commands the greatest pet
products market share at 47 percent, pet specialty (currently 24 percent) is
poised to surpass grocery (25 percent) if current trends continue. More than half of pet owners (55.7 percent)
purchased at least some pet products at pet specialty stores in 2011, up from
49.5 percent in 2007. During this time, the purchasing rate for pet
products at supermarkets slipped to 42.8 percent from 47.4 percent and at discount
stores to 27.5 percent from 30.6 percent, according to Packaged Facts data
shared by Bender. By comparison, 6.4 percent of pet owners purchased at least
some pet products online in 2011, compared to 5.7 percent in 2007.
The key trend driving pet specialty’s resurgence
remain the oft-cited “humanization of pets,” which includes pet owners wanting
to feed their pets better (presumably with natural and super premium foods
exclusive to pet specialty) and pamper their pets with goods (pet specialty has greater
selection of hard goods, such as toys and beds, and treats) and services (obviously,
pet specialty is more likely to offer services such as grooming and daycare
than mass or grocery), Bender noted.
It also helps that the price difference between pet
specialty and grocery/mass on products carried by each is less than 10 percent,
Bender reported.
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Is Petsmart's performance driving pet specialty's growth or is pet specialty's growth driving Petsmart? |
The biggest component of pet specialty’s resurgence
is Petsmart, which now accounts for 44 percent of overall pet specialty sales
and 14 percent of overall U.S. pet product sales. Petsmart’s nearest competitor in pet specialty
is Petco Animal Supplies, at 21 percent, or less than half the size of Petsmart. Pet Supplies Plus is the third largest pet
specialty player, with pet specialty market share of 4 percent, 11 times less
than Petsmart.
And Petsmart is generally running on all cylinders, with
10 consecutive quarters of comparable store sales growth of at least 5 percent.
Cleveland expects that streak to end in 2013, although it does expect comp
store sales between 4 and 5 percent (from about 7 percent in 2012) that are
higher than Petsmart’s guidance (2-4 percent).
(It will be interesting to watch how smoothly
Petsmart transitions its leadership and what effect that has on future
earnings; on the day Bender presented, Petsmart announced a succession plan in its leadership. The moves,
effective June 14, 2013, will see current president and COO David Lenhardt
become CEO; current CEO and chairman Bob Moran become executive chairman; and
executive vice president of
merchandising, marketing, supply chain and strategic planning Joseph O’Leary become president and
COO.)
Bender also said that Petsmart, with roughly 1,250
stores and a long-term target of 1,600 stores) may be testing a sub-10,000-square-foot
format somewhere in Arkansas. A smaller format store (most Petsmarts are larger
than 20,000 square feet) would allow Petsmart to increase its number of
locations by fitting into smaller market areas, much like Petco’s “Unleashed” format
allows it to enter more urbanized areas (where retail space is more expensive).
Speaking of Petco, it has been performing “much
better” in the past couple years, Bender said, noting that its comp store sales
are similar to Petsmart’s, that it is improving its pricing to be in-line with
Petsmart, and has been remodeling to improve store conditions. Petco operates
more than 1,150 stores.
Pet Supplies Plus, which has also been remodeling
stores of late, expects to accelerate its rate of store openings in 2013,
having spent much of 2012 preparing for growth by building a new distribution
center, Bender said. Pet Supplies Plus has more than 250 locations.
As to the independent pet stores, the trend seemed
to be a matter of the strong getting strong and the weak getting weaker or
disappearing altogether, Bender said. Net store count among independents was
expected to decline slightly and most new openings will be by existing retailers,
especially small chains, adding additional locations.
The number of pet owners that purchased pet products
at independent pet stores has stabilized at slightly more than 12 percent, up
from a low of below 11 percent in 2009, according to Bender and Packaged Facts.
Outside of
pet specialty, Walmart seems to be performing best, gaining market share from
other mass merchandisers and supermarkets. Walmart has launched larger,
convenience packs as a result of consumers making fewer shopping trips; has
begun adding more assortment of pet products following a round of SKU reductions;
and is really focusing on reestablishing its everyday low pricing reputation. It has also
launched Pure Balance, a private label natural pet food, but sales results have
been mixed, Bender said. Presumably, the
mass customer is not as interested in “natural” as the specialty shopper.
Target is also gaining market share from
supermarkets and other discounters, but likely loses some to pet specialty,
Bender said. Its “Boots & Barkley” brand lacks the strength of
Walmart’s “Ol’ Roy,” Bender said, and Target’s merchandising strategy has led
to perceptions of higher price than Walmart and lower quality than pet specialty—a
perilous gray area that is not translating to optimal value for pet owners.
The bottom line is that supermarkets are not
only losing share to pet specialty and mass, but also the emerging channels of
dollar, farm & fleet (especially Tractor Supply Co.), and online dealers. Those
smaller channels are all growing, but are all still relatively minor.
So you
can expect grocery stores to pay more attention to their pet aisles in the
future. For example, Kroger has experimented with a “re-invented” pet aisle in
about 15 stores that is driving strong growth, Bender said, although it is not
clear what Kroger’s roll-out plans are. Similarly, Safeway will be increasingly
using its Just for U program to convert pet shoppers; however, that program has
not yet performed as well as expected, Bender said.